At MONASTIRIAKA, we greatly value your trust and preference for our products.
For this reason, we have introduced a new feature through which purchases made at our online store allow you to earn points, which can be redeemed for discounts on future orders.
1. Benefits of the Loyalty Programme
What are Reward Points and what benefits do they offer?
Our Loyalty Programme is a benefit offered to our customers as a token of appreciation for their continued trust and preference.
By making purchases at monastiriaka.gr, you earn points that can be redeemed for corresponding discounts on future orders.
The value of the discount depends on the number of points you have accumulated.
How can I participate in the Loyalty Programme?
Participation in the programme is free of charge and is available to all registered customers of our online store.
To participate, you must have or create a personal account at monastiriaka.gr.
2. Earning Points
How can I earn points?
Points are primarily earned through purchases made at our online store.
For every €1 spent, you earn 10 points.
Points are calculated based on the final value of the products, after any applicable discounts, excluding shipping costs and any additional charges.
Additional points may be offered through special offers and promotional campaigns, subject to the specific terms and conditions applicable to each promotion.
When do my points expire?
Points earned from each purchase remain valid for six (6) months.
Upon expiry, any unredeemed points are automatically deducted from the available balance in your account.
3. Redeeming Points
How can I redeem my points?
Points can be redeemed during the checkout process at monastiriaka.gr.
Every 1,000 points correspond to a €1 discount.
The minimum redemption threshold is 100 points.
Once you have accumulated at least 100 points, you may redeem part or all of your available balance, in accordance with the programme's terms and conditions.
How can I use my points during checkout?
During checkout, your available points balance and its corresponding value in euros will be displayed.
By selecting the "Redeem points" option, you can specify the number of points you wish to use.
The corresponding discount is automatically calculated and deducted from the value of the products in your order.
Is there a minimum order value required to redeem points?
There is no minimum order value required for redemption, provided that you have at least 100 points available.
However, the total discount obtained through redemption cannot exceed 80% of the value of the eligible products in your order.
Points cannot be used to cover shipping costs or any additional charges.
Can I earn new points on an order in which I redeem existing ones?
Redeeming points does not prevent you from earning new points on the same order.
New points are calculated based on the final value of eligible products, after deducting the discount obtained through redemption and any other applicable discounts.
Can I cancel a points redemption?
A points redemption may be cancelled provided that the order has not yet been submitted.
In this case, the points will remain available in your account, retaining their original expiry date.
4. Order Cancellations and Returns
What happens to my points if I cancel an order?
If an order is cancelled, the points earned from that order will also be cancelled.
If the cancellation concerns only part of the order, only the points corresponding to the cancelled products will be deducted.
What happens if I return a product for which I have earned points?
If a product is returned, the points earned from its purchase will be deducted from your account.
If those points have already been redeemed, the corresponding adjustment will be made to your account's points balance.
What happens if I return products purchased using points?
In the event of a cancellation or return of an entire order, the points used for that purchase will be credited back to your account.
If only part of the order is returned, the points corresponding to the returned products will be credited back to your account.
Recredited points retain their original expiry date.
5. Managing and Monitoring Points
How can I check my available points?
Information regarding your points is available through your personal account at monastiriaka.gr.
In the relevant section, you can view:
This allows you to monitor your available balance and the corresponding discount value that you may apply to future orders.
What happens if I delete my account?
Permanently deleting your personal account also terminates your participation in the Loyalty Programme.
Any unredeemed points will become invalid and cannot be transferred to another account or converted into money.
6. General Terms and Conditions
The Loyalty Programme is offered free of charge to registered customers of the monastiriaka.gr online store, subject to these terms and conditions.
Points do not constitute money, have no independent monetary value and may only be used to obtain discounts on purchases made through our online store, in accordance with the terms and conditions of the programme.
MONASTIRIAKA reserves the right to amend the terms of participation, the rates at which points are earned and redeemed, and the benefits provided under the programme, subject to prior and timely notification of participants.
Any such amendments shall not retroactively affect the value or validity period of points already earned.
Participation in the programme is additionally governed by the general Terms and Conditions of monastiriaka.gr.
For further information or clarification regarding the Loyalty Programme, please contact us at [email protected].
